FAQ

Q: How many booking options are offered by IMC?

Currently, IMC is offering two booking methods i.e. via dealership or online booking via Toyota Smart Purchase

When Partial Payment is applicable?

If the delivery time of the vehicle exceeds 30 days then Partial Payment is allowed.

What would be the price of vehicle if I go for booking on own?

Charging Own/premium is an illegal and unethical practice which is seriously discouraged by IMC. For booking kindly follow the booking process as listed hereinabove.

What is the cancellation process to cancel the booked order?

You need to surrender the Original Provisional Booking Order Form (Customer Copy OR Green Copy) along with the CNIC copy and a cancellation request mentioning the reason for cancellation. Please note that the cancellation request will only be entertained in accordance with the provisions of the Provisional Booking Order signed by the customer at the time of booking of the vehicle.

What is the condition of leasing / financing for booking?

IMC does not lease or finance vehicles. You are requested to kindly contact your bank or other financial institutions in this regard.

Can the vehicle be booked with expired CNIC?

No, the vehicle booking cannot be processed against expired CNIC.

I want to cancel my booking, should I have to pay for that?

Yes, as per your PBO Terms & Condition there are administrative charges for cancelling your order, kindly go through it once or contact your dealership in this regard.www.toyota-indus.com

How can I change the color of my already booked vehicle?

You can submit your color change request at your authorized dealership till the 25th of the month prior to tentative delivery month. No requested will be entertained after the passing of the above date.

How can I get the quotation of the vehicles?

You are requested to please contact your nearest Toyota Authorized Dealership for vehicles quotation or visit our website www.toyota-indus.com.

Is transportation and WHT charges included in vehicle price?

No, the X-factory charges are exclusive of transportation and WHT.

Can I change my delivery month?

Tentative delivery month cannot be changed and your vehicle will be invoiced and dispatched as per schedule.

Can you provide the exact date of vehicle delivery?

The Company only provides tentative delivery month.

Is it necessary that the demand draft deposited against Partial/ Balance Payment should have the same name as the one on which the booking has been made?

Yes, the demand draft/pay order should have the same name as the one mentioned on the PBO. Please note that IMC will not accept any pay orders which do not have the same name as the one mention on the PBO.

What is the procedure to pay the balance amount for my vehicle booked on Partial payment and what are the deadlines for payment of the balance amount?

You have to clear the Balance amount two weeks before the tentative delivery month given as mentioned on your Provisional Booking Order Form (PBO).

PARTS FAQ’s

How can I differentiate between genuine and fake parts?

You can easily differentiate between fake and genuine parts through holographic seal. The genuine part will always have a holographic seal

 

Are you dealing in non-genuine parts?

No, we deal in Toyota genuine parts only.

I have lost my owner’s manual; how can I get another copy of it?

To get another copy of the Owner’s manual you need to place an order for it [insert where the manual can be ordered from].

How can we get parts if it is not available at dealer and Indus Motor Company?

Any of our authorized dealer can arrange parts by air or by sea through Indus Motor Company with deposit of 100% payment in advance. For further details please contact your nearest Toyota Authorized Dealership.

How much time does it take to arrange parts by air or sea?

By Air it takes normally 20-30 days and by Sea 60-90 days. For further details please contact your nearest Toyota Authorized Dealership.

T-SURE FAQ’s

What is TOYOTA Sure?

Toyota SURE is Toyota Used Car platform which provides high-quality certified used vehicles at a good price within your budget as well as facilitate the customers to exchange any used vehicle with a brand-new Toyota. Under the support and guidance of business standards by Indus Motor Company. Toyota customers can be confident that they will receive the best quality used cars with OEM (ORIGINAL EQUIPMENT MANUFACTURER) warranty and stringent quality checks.

Who are TOYOTA Experts?

Indus Motor Company took the initiative of training the Toyota SURE dealer staff on Toyota Vehicle Inspection System (TVI) which was designed by Toyota Motor Corporation (TMC), Japan. It is currently operational in Thailand, India, Vietnam and Philippines. Toyota SURE dealer staff is trained on TVI by Indus Motor Company engineers, these people are then examined and only the people who are able to pass the examination are certified as Toyota SURE experts.

Can I get an imported used car from Toyota Sure?

We only provide IMC used vehicles which are made according to the local road conditions.

Is the warranty covered nationwide?

Yes, the warranty is claimable nationwide at all Toyota Authorized dealerships.

Can I sell non-Toyota vehicle on Toyota Sure dealership?

Toyota SURE does not purchase non-Toyota variant for sourcing. However, Toyota SURE accepts all kinds of cars for trade-in.

What is the 203 check-point inspection?

The 203 check-point inspection covers all areas of the vehicle to ensure that every car we purchase is free from any frame damages and to ascertain the value of the car.

What is the warranty period of Toyota Sure cars?

All Toyota Sure certified vehicles come with a warranty of 6 months or 10,000kms whichever comes first. Some vehicles based on the mileage and condition are also provided a 1 Year or 15,000kms warranty whichever comes first.

What if the car already has the manufacturer warranty available?

Used car warranty will be applicable after the Manufacturer warranty expires. So, the used car warranty will start after the expiration on Manufacturer warranty.

How long will it take to get a new car if I trade-in my old vehicle?

Trade-in customers are offered special privileges such as early delivery; however, this is strictly subjected to the demand and supply conditions.

What are the benefits of Toyota SURE?

Toyota SURE offers its customers ultimate peace of mind by providing them with the Used vehicles certified by Toyota Experts on Global Standards within their budget backed by 6 month/10,000 KMs limited warranty on Engine and Transmission. It also offers the exchange of your used car with a brand-new Toyota or a certified used vehicle.

SERVICE FAQ’s

What is Toyota Extended warranty?

Toyota Extended warranty is an extension of the vehicle warranty for an additional 12 months/ 24 Months, post expiry of vehicle’s built-in warranty 36 months/ 100,000 KMs (3 Years).

Is this Extended warranty available for all Toyota Vehicles?

Yes, it is available for all Variants (Corolla, Yaris, Fortuner and Revo)

When can a customer purchase Extended warranty?

Toyota Extended Warranty can be purchased from any Toyota 3S Authorized dealership from vehicle delivery till 5000 KMs.

What is the basic warranty for Toyota vehicle?

Effective from 20th April 2019 the warranty period of all CKD and CBU variants is 3 years or 100,000 KM (whichever comes first).

How many services are free at your dealership?

First Free Service (FFS) at 1,000 K.M /45 days whichever comes first. Please note that Parts are not included in FFS.

Can i get an appointment for a car service?

Yes, you can get an apointment one day before coming through our UAN# 042 111700900